Shipping Policy

Karseno is owned and operated by Chongqing Yuxiang Kumai Education Technology Co., Ltd.. Chongqing Yuxiang Kumai Education Technology Co., Ltd., doing business as Karseno, operates karseno.com and is the seller of record for purchases made through this website.

Business address: 11-1, No. 9 Honghu East Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer support: service@karseno.com

Order Processing

Orders are typically reviewed and prepared within 1-3 business days after payment is confirmed. Processing may take longer during holidays, promotions, severe weather, or unusually high order volume.

Estimated Delivery Time

Estimated standard delivery time is generally 7-12 business days after dispatch. Delivery timing may vary by destination, carrier availability, customs processing where applicable, and other conditions outside our direct control.

Shipping Fees

Standard shipping is available on eligible orders. Shipping costs, available shipping methods, and any promotional free-shipping threshold are shown at checkout before payment is completed.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not claim that every order ships from a local warehouse unless the checkout or order update specifically states so.

Tracking

Once tracking is available, shipping updates may be sent to the email address used at checkout. Tracking updates can take time to appear after a carrier receives the package.

Delivery Issues

If tracking has not updated for an extended period, your package appears delayed or lost, or your order shows a delivery issue, contact service@karseno.com with your order number so our team can review the situation.

Address Accuracy

Please review your shipping details before placing an order. Incorrect or incomplete addresses may delay delivery and may require additional coordination with our support team or the carrier.