Terms and Conditions

Karseno is owned and operated by Chongqing Yuxiang Kumai Education Technology Co., Ltd.. Chongqing Yuxiang Kumai Education Technology Co., Ltd., doing business as Karseno, operates karseno.com and is the seller of record for purchases made through this website.

Business address: 11-1, No. 9 Honghu East Road, Tiangongdian Subdistrict, Liangjiang New Area, Chongqing, China

Customer support: service@karseno.com

Use of the Store

By using this website, you agree to use it lawfully and not interfere with store operations, security, checkout, or other customer experiences.

Orders

Submitting an order does not guarantee acceptance. We may review, decline, or cancel orders due to payment issues, inventory problems, suspected misuse, pricing errors, shipping restrictions, or inaccurate information.

Pricing and Availability

Prices and product availability may change without prior notice. The price shown at checkout applies to the submitted order. Product photos and colors may vary slightly due to lighting, screen settings, and product updates.

Shipping, Returns, and Refunds

Shipping, return, and refund rules are described in our Shipping Policy and Return Policy. Please review those pages before placing an order.

Cancellation Requests

If you need to cancel or change an order, contact service@karseno.com as soon as possible. We cannot guarantee cancellation after an order has entered processing, dispatch preparation, or shipment.

Support

For store-related questions, contact service@karseno.com.